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C1  ·  42 words

A hotel from the inside in Portuguese

Occupancy, the room rate, and the night on which the books are closed.

Practise this list

From these 42 words, as many per round as you like — up to all of them: first what is due today, then new ones. First you choose, then you fill the gap, then you write it yourself. Mistakes come back again shortly.

More about this list

The twenty-fifth entry is a zona de hóspedes and the one after it is a zona de serviço; between them they divide the whole building. Portuguese names each half after the people who belong in it — the guests in one, the staff in the other — and the grey door of the example sentence is the seam. English cuts the same building at the same seam and took its words from the theatre. « Front of house » is everything the audience sees: in a playhouse the foyer, the bar and the auditorium; in a hotel the lobby, the lounge, the restaurant and the desk. « Back of house » is everything behind that line — the kitchens, the laundry, the linen store, the staff lift, the corridor full of trolleys. The metaphor is still alive, and it carries a rule with it: anybody standing front of house is on stage and behaves accordingly, and the performance stops at the door. So a zona de serviço is « back of house » and never « the service area », which in English is a place to buy petrol on a motorway.

The words

Verb (1)

sobrelotarto overbookVerbC1
Sobrelotam a casa à espera de quem não aparece.They overbook the house counting on those who never turn up.

Phrase (4)

transferir um hóspedeto walk a guestPhraseC1
Tiveram de transferir um hóspede para outro hotel.They had to walk a guest to another hotel.
indisponível para vendaout of orderPhraseC1
O quarto ficou indisponível para venda até ao arranjo.The room stayed out of order until the repair.
oferecer por conta da casato offer on the housePhraseC1
Decidiram oferecer o jantar por conta da casa.They decided to offer the dinner on the house.
lançar no registoto enter in the logPhraseC1
É preciso lançar no registo cada chamada da noite.Every call in the night has to be entered in the log.

Noun (f) (20)

Grammar for these: Definite article: o, a, os, as · Contractions: do, na, ao, pelo

a taxa de ocupaçãothe occupancy rateNoun (f)C1
A taxa de ocupação sobe sempre ao fim de semana.The occupancy rate always rises at the weekend.
a gestão da receitarevenue managementNoun (f)C1
A gestão da receita decide quando o preço sobe.Revenue management decides when the price goes up.
a ausência sem avisothe no-showNoun (f)C1
A ausência sem aviso é cobrada na mesma.A no-show is charged all the same.
a saída antecipadathe early departureNoun (f)C1
A saída antecipada tem uma penalização no contrato.An early departure carries a penalty under the contract.
a muda da roupa de camathe change of bed linenNoun (f)C1
A muda da roupa de cama é feita de dois em dois dias.The bed linen is changed every other day.
a atribuição dos quartosthe room allocationNoun (f)C1
A atribuição dos quartos é feita na véspera.The room allocation is done the day before.
a subida de categoriathe upgradeNoun (f)C1
Ofereceram-lhe uma subida de categoria por causa do barulho.He was offered an upgrade because of the noise.
a conta do hóspedethe guest accountNoun (f)C1
O jantar foi lançado na conta do hóspede.The dinner was posted to the guest account.
a taxa municipal de dormidathe local overnight taxNoun (f)C1
A taxa municipal de dormida não está no preço anunciado.The local overnight tax is not in the advertised price.
a tarifa de empresathe corporate rateNoun (f)C1
A tarifa de empresa é fechada uma vez por ano.The corporate rate is agreed once a year.
a data de libertaçãothe release dateNoun (f)C1
Depois da data de libertação, os quartos voltam à venda.After the release date the rooms go back on sale.
a gestão dos canais de vendachannel managementNoun (f)C1
A gestão dos canais de venda evita vender o mesmo quarto duas vezes.Channel management stops the same room being sold twice.
a comissão de intermediaçãothe intermediary’s commissionNoun (f)C1
A comissão de intermediação leva boa parte do preço.The intermediary’s commission takes a good part of the price.
a reserva diretathe direct bookingNoun (f)C1
A reserva direta sai mais em conta para a casa.A direct booking works out cheaper for the house.
a zona de hóspedesthe guest areaNoun (f)C1
A zona de hóspedes está arrumada a qualquer hora.The guest area is tidy at any hour.
a zona de serviçothe service areaNoun (f)C1
A porta cinzenta dá para a zona de serviço.The grey door leads into the service area.
a lembrança no quartothe gift left in the roomNoun (f)C1
Deixaram uma lembrança no quarto dos noivos.They left a gift in the newly-weds’ room.
a previsão de ocupaçãothe occupancy forecastNoun (f)C1
A previsão de ocupação manda nas folgas.The occupancy forecast governs the days off.
a variação sazonal da procurathe seasonal swing in demandNoun (f)C1
A variação sazonal da procura esvazia a casa no inverno.The seasonal swing in demand empties the house in winter.
a remodelação do edifíciothe refurbishment of the buildingNoun (f)C1
A remodelação do edifício decorre com o hotel aberto.The refurbishment of the building goes on with the hotel open.

Noun (m) (17)

Grammar for these: Definite article: o, a, os, as · Contractions: do, na, ao, pelo

o preço do quartothe room rateNoun (m)C1
O preço do quarto inclui o pequeno-almoço.The room rate includes breakfast.
o preço de tabelathe rack rateNoun (m)C1
Quase ninguém paga o preço de tabela.Hardly anybody pays the rack rate.
o fecho do diathe night auditNoun (m)C1
O fecho do dia é feito depois da meia-noite.The night audit is done after midnight.
o serviço de andaresthe floor housekeeping serviceNoun (m)C1
O serviço de andares começa às oito da manhã.The floor housekeeping service starts at eight in the morning.
o serviço de abertura de camathe turndown serviceNoun (m)C1
O serviço de abertura de cama deixa um chocolate na almofada.The turndown service leaves a chocolate on the pillow.
os extras da estadiathe extras on the stayNoun (m)C1
Os extras da estadia são pagos à saída.The extras on the stay are paid on departure.
o contingente de quartosthe room allotmentNoun (m)C1
A agência tem um contingente de quartos para o congresso.The agency holds a room allotment for the congress.
o diretor de serviçothe duty managerNoun (m)C1
À noite, o diretor de serviço decide sozinho.At night the duty manager decides on his own.
o livro de passagem de turnothe shift handover bookNoun (m)C1
O que ficou por fazer vai para o livro de passagem de turno.Whatever was left undone goes into the shift handover book.
o tratamento das reclamaçõescomplaint handlingNoun (m)C1
O tratamento das reclamações raramente sai da receção.Complaint handling rarely leaves reception.
o cartão do quartothe room cardNoun (m)C1
O cartão do quarto também abre o portão da garagem.The room card also opens the garage gate.
o cofre do quartothe room safeNoun (m)C1
O cofre do quarto ficou fechado com o passaporte lá dentro.The room safe stayed shut with the passport inside.
o serviço de banquetesthe banqueting businessNoun (m)C1
O serviço de banquetes ocupa a sala grande todo o sábado.The banqueting business takes the large hall all Saturday.
os cobertosthe coversNoun (m)C1
A sala serviu duzentos cobertos ao almoço.The room served two hundred covers at lunch.
o efetivo de pessoalthe staffing levelNoun (m)C1
O efetivo de pessoal é ajustado à ocupação da semana.The staffing level is matched to the week’s occupancy.
os objetos esquecidoslost propertyNoun (m)C1
Os objetos esquecidos ficam guardados um mês.Lost property is kept for a month.
o historial do hóspedethe guest historyNoun (m)C1
O historial do hóspede diz que prefere um andar alto.The guest history says he prefers a high floor.

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